Support

Our annual support contract comprises of telephone, email and remote support (with your permission). Software updates within the version level is also included, which will add new features and functions to the PeachVision platform

FIRST LINE: Our first line support is available to assist PeachVision users if problems are encountered. We provide diagnosis via phone (urgent), email / web request for non-urgent assistance, and remote access for system diagnostics.

SECOND LINE: Our first line support facility is backed up by our higher-level 2nd line support help-desk. Our second line support aims to reply within four working hours of fault report.

Support is available between Monday to Friday 9:00am to 5:00pm (ex UK public bank holidays).

For support assistance, please complete the form. Our first line support help-desk will be in contact with you shortly.

RESPONSE TIMES

Approx : 1 - 2 working hours for initial first line support
Approx : 1 - 8 working hours for second level remote support
Approx : 1 - 16 working hours for software engineer support.

PHONE SUPPORT

REMOTE SUPPORT